1 Q: I am totally new to this "website thing". How does the whole process work ?..
A : Never fear, that's why we are here. We will help to with step by step information, procedure required for your website designing work. We will show case the template what we design for your by sharing the demo link under our server. We will show case the demo, get feedback from you and finalize the freezed modules and implement the same ASAP. We are best in this process, and our skill set is really good enough to bring & make you learn the website designing world to you in short period of time.
2 Q: How long does it take to build a website ?.
A: Web designing process purely depends on your feedback, approval and your business info provided from your end. We hardly take it 30 working days for your website designing work as per our Indian calender. We make sure we will complete in time, and move your demo website to LIVE.
3 Q: How much does a website cost ?.
A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the Rs. 20,000 /- range for basic business sites and range upward depending on your unique needs. We consider discount for full down payment in one short so that we can complete your work in time.
4 Q: How does the payment process work ?.
A: The project starts with a 50% deposit. After design sign off and before we move into production & live, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.
5 Q: Who will I work with during the project ?.
A: This is a great question to ask and you should ask it of any web design and development firm you are considering. Many companies will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight highley skilled crew. Who that will be depends on your project needs and what stage of the process you are in during the project. We asked each & every detailed business process, recoreds it and convert it in to your degital media and moved to your website designs.
6 Q: What kind of businesses do you work with ?.
A: We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [Technology, Food, Apparel, Health + Beauty, Travel, Industrial, Finance, Arts, Banking, Fair Trade, IT, Software, Interiors, Real Estates, and more.].
7 Q: What platform do you build your websites on ?.
A: We build all of our websites on the Static HTML, HTML5/CSS3, UX Designs, MySql and SQL Server Database as backend, Dynamic open-source Content Management System (CMS) platform like WordPress, Dropal, Joomla, Magento..etc
8 Q: Can you help me update my existing website that another web firm built ?.
A: No. We only support websites that we have fully built by ourself. We made this policy so that we can 100% stand behind everything that we craft for you. There are issues of liability of multiple programmers & third party integrated with it and which you will get in to trouble. We like to support you 100% and make your business grow with us for longer period of time. So, we follow our policy strictely. Any how, we can upgrade & provide support for your existing website if we get enough control, suppprt and source code from the third party what we feel good to go.
9 Q: Do I own my website ?.
A: YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. We provide Authorization Letter against your website domain registration & hosting services. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.
10 Q: How do we choose our domain name ?.
A: We suggest the best domain name combination for your business and discuss the same with your partners. We will consider your domain name highly searchable in google search engine visibility..
11 Q: Will you provide a full copy/backup of our site if requested ?.
A: Yes and at no cost! You 100% own everything that Eternity Web creates for you and if requested we will provide a one-time full backup of your website. As per our policy, we can provide it when you really needed it for your personel use. The dependencies and third party integration will not be provided with the source code, its property & copyrigh of Webnoesys IT Solutions. We cannot share the central login credentials to you, its included in our Website Designing & Development Agreement Document.
12 Q: What is the difference between "Static" & "Dynamic" website ?.
A: A static website is one that is written in HTML only. Each page is a separate document and there is no database that it draws on. What this means functionally is that the only way to edit the site is to go into each page and edit the HTML - so you'd either have to do it yourself using a web page editor or we can edit the site each time you wanted something changed.
A dynamic website is written using more complex code and can do a lot more. For instance, we can make an area where you can log in and change various parts of the website, such as adding information or products or changing existing products. eCommerce websites, news websites are some examples of dynamic websites. This is because each page is constructed based on the information in a database, and the information in that database can be changed via another interface.
Dynamic websites can reduce ongoing maintenance costs if you don't want to change things yourself with a web page editor or with the HTML. They usually cost more to develop, as they require more complex coding and a content management utility needs to be developed to help you manage your website information. Another benefit of dynamic websites is that they allow you to change only the content of the website and not the design, so you will not be able to accidentally break the visual style of the website. They have other benefits when websites start to get very large, as they make data management much more efficient and your website more expandable. Many clients do a combination, having some dynamic areas such as a product catalogue where they have to change information or pictures regularly, and leave other pages such as contact information as static pages.
13 Q: I already have a website, but I want a new design. Can you help ?.
A: Absolutely! we can study your current website, analyse it, discuss your goals, and redesign your website according to your requests.
14 Q: What is a Content Management System (CMS) ?.
A: A content management system (CMS) enables you to maintain the content on your website without any additional software our technical skill. When using a CMS, you can add new pages, upload images and be in full control of your site - all you need is a web browser and an internet connection.
15 Q: Do you write the content for my site ?.
A: Yes, we can! We work with talented and experienced copywriters to help you get your message across simply and directly. Our copywriters can even write content that can help your site be found via Google. We include the SEO Basic Free service with out package.
16 Q: Can I sell products on my website ?.
A: Yes, for sure, our content management system (CMS) can build online purchase website and host your online store, and we can set up all of the security necessary to ensure your customers' details remain safe and secure.
17 Q: Will my website work on mobile devices ?.
A: Yes, using responsive design we ensure our sites work on all devices, including desktops, laptops, tablets and mobiles. It's called responsive design, works on any kind of digital devices.
18 Q: Once my website is live, what I have to do to maintain it. I mean any thing we need to pay for next year onwards ?.
A: Website hosting, email hosting and the domain registration renewals are the minimum annual costs or renewal cost for any website. It's part of hosting service from your end. You need to renew the hosting & domain registration for every year, will effect from current year of your website designing service. If it is a e-commerce website which accepts data via secure forms, you need to renew SSL certificate on yearly basis, unless you purchase it for multiple years. If your website is very popular and exceeds the allocated bandwidth, there may be additional bandwidth fee. Some website owners prefer to market their site more proactively, make regular updates, send email newsletters etc. Ongoing costs depend on exactly how you wish to use your website. We will intimate you for your renewal, before 1 Month prior to you over email or call. You can go ahead for max 5 yo 10 Years of domain registration in one short, just to make you feel comfort with out worring for the same.
19 Q: What will you need from me to design our website ?.
A: In order to design and format your Website, we need you to provide us with the following before starting. Additional things such as Power Point presentations, video files, articles, soft copy of forms for downloading are optional and can be incorporated if you have them.
Business Logo : Again, we can always use your existing literature to work from. Usually the logos on brochures, letterhead, etc. are more than adequate. If you have your logo in electronic file format, such as .GIF or .JPG or .PNG or .PSD or .TIF format. If you do not have one, we can design one for you.
Your Company/Business Profile & Business Process in the form of text or content : If you have (or can get) the text-based information you want on your site in electronic file format, we prefer it this way. Acceptable file formats are .TXT, .WRI, .DOC, .RTF, .XLS, .SXW, .ODT, .WPD (Word Perfect), .HTML, .SXC, .ODS. Our next preference is to scan text from a printed page. Handwritten text is strongly discouraged (and there would be additional fee). If you do not have any existing content, please get it written by a content writer/copywriter, which you can use in your brochures as well.
Media : Photos/Vidoes - Remember that the World Wide Web is a visual medium. If you have photos of your products, services, place of business or even yourself, we will include them. If you have soft copies in .GIF or .JPG or .PNG or .PSD or .TIF format, that is great. Instead, if you have actual photos, we will scan and resize and optimize them for you and include them. If you do not have printed photos, but have photo negatives, we can scan them as well. If you do not have any photos, but have them in your brochures, pamphlets, catalogues, etc. we will scan them even though their quality won't be as great as the previous options. If you do not even have brochures, pamphlets, catalogues, and if you are located in India, we can send our digital photographer to take digital photographs.
Metadata Keywords : 25 Word Description & Keywords - Most Web surfers use WWW search engines and directories to find your web site. These search sites use either a description or keywords in their search. Your description should include the words or phrases that someone might use to search for your business/ products/ services. You can submit as many keywords that you can think of. Remember these are words someone might use to try and find your site (i.e., bed & breakfast, or car repairs, etc.), so think of yourself as a potential visitor to your web site. We will help you in deciding those keywords.
Business Communication Address/Email ID / Contact No - We need to communicate over email or voice, need to generate your Quotation & Invoice based on your project requirements. We need your documents proof of company registration too in order to make it legal and move it to proper channel. As per your cocmpany policy, we too provide all documents needed like Domain Authority Letter, Registration Documents, Login Credentails list for what we have interated like third party like Facebook, Twitter, YouTube, Gmail, Google Analytics, Hit Count, Google AdWords, Webmail Login Details, Whois Database, Email Accounts on our Company Letter Head. Same kind of process we expect form you too on your business letter head.
20 Q: What if I change my mind and want to add or change design or features of my website ?.
A: Absolutely! we can study your current website, analyse it, discuss your goals, and redesign your website according to your requests.
21 Q: Can i get custom design of my own ?.
A: Yes, we provide custom designing websites. As per our policy, we allow you to make it custom with in 30 working days, after it you need to go for service renewal. The minor changes will take up fo rthe go. Major tempate design will consider as high designing process and will be chargable based on your complexity of the desing. Your custom desing should not effect the core template, else consider as new website designing and new quotation will be given for the same. .
22 Q: Will our webstie designing service comes with search engine optimization (SEO) ?.
A: Yess, we willl optimized our responsive website design integrated with free search engineen visibility free of cost for 10 to 12 business key words. If you need more will have to go with PRO plan which will have to pay yearly or monthly. Will share you details once we agreed on this service when you start your website designing with us.
23 Q: What is the process of refund ?.
A: No, we will not refund any payment what you have made once we start our designing work. Our prices are resenable when compare to the other service provider. We make you sure that you love our way of doing and will provide 100% satisfaction. Yes, if we have not started any major work then we may consider the refund for sure. Its your money and you deserved to be the king ;-)
24 Q: What will be my hosting space/size and hosting platform ?.
A: We will provide 2 email accounts with our start up hosting plan. You will be get 1 GB Linux Server. Windows Server will cost you additional and you need to pay for it. Database will cost you additional payment like Oracle & Sql Server. But, you will get MySql Database along with your hosting package with limited size.
25 Q: What willl be mode of payment ?.
A: You need to transfer to our company current account which we will share along with our Invoice or you can issue Cheque too for your easy convinence. We will take post dated cheque too in advance for your website designing service at the time of initial agreement.
26 Q: How Do I Get Support For My website ? How Much Does It Cost To Renew My Subscription or support. I need to implement additional requirements ?.
A: The yearly support you need to take from us in order to get your requirements & chang request implemented. Else, if you like to go ahead with no support and want us to work on your change request then we are OK for that. But, you need to pay additional charges based on your complexity and severity of your request. If may involve third party integration wich you have to bard the cost.
27 Q: If you are not satisfed with above query, jutt call us back or send an email ?.
A: Just call us to our contact number @ +91-9886000241 or send us email regarding your clarification and concerns to firstname.lastname@example.org. We will make sure your query will get resolved with in 24 Hrs for sure ;-)